HELP CENTER
Frequently Asked Questions
Everything you need to know about VCQRU's brand protection, smart packaging, and customer loyalty ecosystem.
01 What key solutions does the VCQRU platform offer?
VCQRU provides an enterprise SaaS suite combining patented Anti-Counterfeiting dual-layer QR codes, Smart Loyalty & Instant Payout engines, Digital E-Warranty management, Track & Trace supply chain visibility, and automated influencer engagement.
02 How does VCQRU prevent product counterfeiting in the market?
Each product unit receives a unique, non-clonable smart QR code label. When scanned by a consumer or retailer, our secure cloud engine instantly verifies product authenticity, logs geolocation data, and triggers automated alerts if duplicate or suspicious scan activity occurs.
03 How do VCQRU's loyalty and cashback programs drive revenue?
Our Smart Loyalty engine enables manufacturers to reward end-customers, contractors, mechanics, and channel partners with instant UPI cash transfers, e-vouchers, and tiered points. It captures valuable first-party buyer data and incentivizes repeat purchases across your distribution network.
04 What is the typical onboarding and deployment timeframe?
Most brand protection and loyalty programs go live within 7 to 10 business days. Our team assists with custom smart label design, printing specifications, data onboarding, and campaign configuration for seamless factory integration.
05 Which manufacturing verticals benefit most from VCQRU?
VCQRU serves over 18+ high-risk industries, including FMCG, Pharmaceuticals, Automotive Parts, Electricals & Electronics, Lubricants, Paints, Agro-chemicals, Plywood, and Consumer Goods across India.
06 How is VCQRU priced for enterprise clients?
We offer transparent, usage-based pricing models scaled to your production volume. Plans are available on a per-label generated, per-coupon redeemed, or active monthly user basis with zero hidden infrastructure fees.
07 What security standards and compliance certifications does VCQRU maintain?
VCQRU is ISO 27001:2022 and ISO 9001:2015 certified. All scan communications and financial transactions use bank-grade end-to-end encryption, complying strictly with Indian tax regulations (TDS Section 194R) and data privacy standards.
08 What level of technical and customer support is provided?
Every client receives a dedicated Account Director, 24/7 technical helpdesk access, real-time ticket resolution via CRM, and WhatsApp business support to ensure uninterrupted field operations.
09 Can VCQRU integrate with existing ERP or CRM software?
Yes. VCQRU offers robust RESTful APIs that connect seamlessly with enterprise ERPs (SAP, Oracle, Tally, Microsoft Dynamics), CRMs (Salesforce, Zoho), and e-commerce platforms (Shopify, WooCommerce).
10 What makes VCQRU the preferred choice for enterprise brand protection?
VCQRU stands out with over 15+ years of market leadership, patented visible-digital QR technology, over 10M+ monthly product scans processed, and end-to-end service coverage spanning security printing, web applications, and automated cash payouts.